Accessibility Statement

Accessibility Commitment at Gardeners Osterley

Gardeners Osterley is committed to providing an accessible and inclusive online experience for all visitors. We aim to ensure that people in the Osterley area, including disabled users, older users, and those using assistive technologies, can access information about our gardening services with ease and confidence.

We recognise that accessibility is an ongoing responsibility and we are continually working to improve the usability and accessibility of our website and online content for everyone in the local community.

Our Accessibility Standards

Our goal is to meet the Web Content Accessibility Guidelines version 2.1 at the AA level. These guidelines are recognised as the international standard for web accessibility and explain how to make web content more accessible to people with a wide range of disabilities, including visual, hearing, physical, speech, cognitive, language, learning, and neurological disabilities.

By working towards WCAG 2.1 AA, we seek to ensure that our online information about gardeners in Osterley is perceivable, operable, understandable, and robust. This includes clear text, logical page structure, sufficient colour contrast, and predictable navigation.

Screen Reader and Assistive Technology Support

The website for Gardeners Osterley is designed to be compatible with modern screen readers and other assistive technologies. We use a clear heading hierarchy, descriptive page titles, and meaningful text for key elements so that users who rely on screen readers can navigate and understand our content about gardening services in Osterley.

Images that convey important information are provided with alternative text wherever possible. We also aim to ensure that any non-text content has a text-based equivalent so that users who cannot see visual elements can still access the same information about our gardening support in the Osterley area.

Keyboard Navigation

Our website is intended to be fully navigable using only a keyboard, without the need for a mouse. Users should be able to move through menus, forms, and content using standard keyboard commands such as the Tab, Shift plus Tab, Enter, and arrow keys.

Interactive elements such as buttons and form controls are designed to be reachable and usable via keyboard. This helps people with mobility impairments and those who prefer or need keyboard navigation to access details about gardeners in Osterley and our related services.

Content Clarity and Readability

We write our content in clear, simple language wherever possible so that it is easier to understand for a wide audience, including people who may have cognitive or learning disabilities or who are not fluent speakers of English. Information about accessible gardeners in Osterley is organised using short paragraphs and informative headings to make it easier to scan and locate relevant details.

We also avoid relying solely on colour or visual cues to communicate important information. When colour is used, we aim to maintain adequate contrast between text and background to support users with low vision.

Ongoing Improvements

Accessibility is a continuous process. We regularly review our website and content to identify areas where we can improve the experience for users with disabilities in Osterley and beyond. When we introduce new features or content about gardening and outdoor services, we consider accessibility from the outset and aim to test with a variety of tools and user needs in mind.

If we become aware of specific accessibility issues, we will work to address them within a reasonable timeframe, prioritising barriers that significantly affect access to essential information.

Contact for Accessibility Requests

We welcome feedback about the accessibility of our website and services for Gardeners Osterley. If you experience any difficulties accessing information, using our online forms, or navigating the website, or if you require information in an alternative format, you can contact us and explain the support you need.

When you contact us, please describe the problem you encountered, the page or section you were using, and the type of device or software you rely on. This helps us understand the issue and work towards a suitable solution so that information about accessible gardeners and gardening services in Osterley is available to everyone.